Shipping & Returns

    • Shipping

      Touche Sport strives to deliver fast all over the world to inspire and motivate you on your active lifestyle!

      Your order will be delivered to the address entered when placing your order on the site. Make sure you enter the correct address!

      * We don't ship to the United States  

       

      DHL Express & Global Mail

      Rate name Conditions Cost
      DHL Express 1-4 working days $0.00–$149.99 $15.00
      Global Postal Service 4-15 working days $150.00 and up Free

      Returns

      Do you accept international returns and exchanges?

      Unfortunately, we do not accept international exchanges at this time. 

      Cancel policy

      • According to the Distance Selling Regulation you always have the right to cancel your purchase within 30 days from the day you receive the goods. If you want to cancel your order please provide us the notice to info@touchesport.com before sending back your order.
      • Once you have notified us of the cancellation, the sum of your order will be refunded to you as soon as we received your package.
      • The return is made at your own cost once you have made the cancellation of the contract.
      • If you received the goods you are responsible to take reasonable care of them and you must send the goods back to us in their original condition within 14 days from the collection of the goods.
      • We reserve the right to make a charge of not exceeding our direct costs of recovering the goods if you do not return the goods. 

       

      Who is responsible for duties and taxes?

      All orders are shipped Delivery Duty Unpaid (DDU). Duties, customs, brokerage fees, and/or taxes are billed directly to the customer and are not included in the item price or stated shipping charges on our website. Please check with your country’s customs office and shipping country to determine what these additional costs will be prior to purchasing from touchesport.com

      What if I refuse delivery?

      Any refusal or unauthorized return of an international shipment will result in a $20 re-processing fee.  Refused packages are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as duties and taxes.

      ¿Quién es responsable de los aranceles e impuestos?

      Todos los pedidos de touchesport.com se envían con entrega sin pagar (DDU). Los aranceles, aduanas, tarifas de corretaje y / o impuestos se facturan directamente al cliente y no están incluidos en el precio del artículo ni en los cargos de envío indicados en nuestro sitio web. Consulte con la oficina de aduanas de su país y el país de envío para determinar cuáles serán estos costos adicionales antes de comprar en Touchesport.com

      ¿Qué pasa si rechazo la entrega?

      Cualquier rechazo o devolución no autorizada de un envío internacional resultará en una tarifa de reprocesamiento de $ 20USD. Los paquetes rechazados se reembolsan una vez recibidos en nuestro almacén, menos el costo de envío hacia y desde el país de destino, así como los aranceles e impuestos.

      Damaged goods policy

      • Make sure you check all items as soon as you receive them.
      • If you want to make a complaint contact us at info@touchesport.com as soon as you notice the damage on your item, but not later than 7 days after delivery. 
      • When a complaint is made an investigation of the goods will be started. Before the item will be returned back you need to show proof of the defect, preferably by sending us photos of the damage to info@touchesport.com
      • If the complaint is accepted we will pay the return cost and refund you the money as soon as we received the return.
      • Fill out the return paper that came with your order and follow the return instructions, please contact us at info@touchesport.com if you need any help!